In an individual’s personal or work life they may encounter behaviour that they find hard to understand and difficult to ‘manage’. This course aims to give learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour. They will learn about the importance of effective communication and the vital role of reflection following episodes of behaviour that challenges. Learners will also explore the support available to maintain their own well-being.

Behaviour that challenges others is almost always a form of expression (a way of telling us something) and an indicator of unmet needs. The ‘challenge’ is not the person. The challenge is to understand the triggers for and reasons behind their behaviour. This understanding will help care and education providers alike to develop the proactive strategies needed to reduce incidences of behaviour that challenges in the future.

We have published a set of high-quality student learning resources to support providers delivering this qualification. There are four mandatory units in the qualification and we have presented these in two concise modular workbooks, together with all the necessary assessments. Get in touch to find out more.